Shipping & Replacement Policy

At Prismax India, we strive to ensure a smooth and reliable shopping experience for every customer. Please read our Shipping & Replacement Policy carefully before placing an order.

1. Shipping Policy

Order Processing Time

All orders are typically processed within 2 business days from the date of order confirmation.

Delivery Timelines

Estimated delivery timelines are as follows:

●      Metro Cities: 4–6 business days

●      Rest of India: 7–10 business days

Delivery timelines are indicative and may vary depending on the delivery location, courier partner operations, public holidays, weather conditions, or other unforeseen logistical delays.

Shipping Charges

We offer free shipping on orders with a minimum cart value of ₹999.
Shipping charges, wherever applicable, may vary depending on the delivery pincode and order details.

Shipping Partners

We currently ship through trusted logistics partners including:

●      Delhivery

●      DTDC

Delivery Delays

While we make every effort to dispatch and deliver your order within the estimated timeline, delays may occur due to:

• Incorrect or incomplete shipping address
• Courier service disruptions
• Weather conditions
• Public holidays
• Restricted or remote delivery zones
• Other circumstances beyond our control

In such cases, we request your patience and understanding.

Service Availability

At present, we only ship within India. We do not offer international shipping at this time.

2. Return, Refund & Replacement Policy

No Returns. No Refunds.

All products sold on Prismax India are strictly non-returnable and non-refundable.

We do not accept returns for:

• Change of mind
• Incorrect product selection by the customer
• Items that have been opened, used, or partially use
• Sale items, promotional items, combo kits, or non-returnable product categories

Replacement Only Policy

We only offer replacement, and not refunds, in genuine cases where the issue is reported within the required claim period and meets our verification criteria.

Claim Window

Any issue related to:

• damaged product received,
• wrong product received, or
• missing item(s)

must be reported to us within 24 hours of delivery.

Mandatory Unboxing Video

To process any replacement request, a clear full unboxing video is mandatory.

The unboxing video must:

• start before the package is opened,
• clearly show the outer packaging,
• show the shipping label,
• and capture the full opening process without cuts or edits.

Claims raised without a proper unboxing video may not be eligible for approval.

Replacement Conditions

Approved claims will be eligible for replacement only. No refund will be provided under any circumstance.

Replacement eligibility will be subject to verification by our support team.

Reverse Shipping

In cases where replacement is approved and reverse shipment is required, the customer will bear the reverse shipping charges, unless otherwise communicated by our team.

Non-Returnable Products

All products on our website are considered non-returnable. This includes, but is not limited to:

• detailing chemicals
• liquids and sprays
• consumables
• bundles and kits
• discounted or sale items
• any product once opened or used

No Returns Whatsoever

Please note that we maintain a strict no return / no refund policy.
Under no circumstances will returns be accepted once the order has been delivered.

3. Contact for Shipping or Replacement Support

For any shipping-related concerns or approved replacement support, please contact us at:

Email: support@prismaxindia.com

Registered Business Address:
Autos33 Ventures Private Limited
Office No. 520, 5th Floor,
Solitaire Business Hub,
Balewadi High Street, Baner,
Pune, Maharashtra – 411045

4. Important Note

By placing an order on Prismax India, you acknowledge that you have read, understood, and agreed to this Shipping, Return & Refund Policy.